by William P | Nov 17, 2025 | Industry Trends and Insights
Insurtech has spent years focused on what’s visible: faster quoting, digital policy management, AI-powered underwriting, and chatbots for customer service. These advancements have modernized the front end of insurance. But the back end, especially claims, tells a...
by William P | Oct 16, 2025 | Industry Trends and Insights
Catastrophe (CAT) events are about what follows storms: high volumes of claims, pressure from every direction, and policyholders waiting for help. For adjusters, especially those working in the field, the work ramps up immediately and does not let up. The claims...
by William P | Dec 18, 2024 | Industry Trends and Insights
It was mid-August, just days after a Category 4 hurricane hit the Gulf Coast. Entire neighborhoods were submerged, roads impassable, and flood adjusters like Mike were already on the ground. Mike, an experienced independent adjuster, faced over 60 claims in his first...
